Returns + Exchanges

RETURNS / EXCHANGES

WE ACCEPT EXCHANGES FOR REFUNDS WITHIN 14 DAYS FROM RECEIPT OF THE ORDER. YOU AGREE THAT ANY APPLICABLE SHIPPING AND/OR HANDLING CHARGES ARE NON-REFUNDABLE.

IN ORDER TO EXCHANGE A PRODUCT THE ITEM MUST BE RETURNED IN THE SAME ORIGINAL CONDITIONS, PACKED NEATLY WITH TAGS ATTACHED TOGETHER WITH ALL MATERIALS RECEIVED WITH THE ITEMS.  THE ITEMS MUST BE UNHARMED, FRESH, UNWASHED, NOT WORN OR ALTERED AND UNSOILED.  ITEMS RETURNED ARE INSPECTED THOROUGHLY AND SHOULD AN ITEM FAIL THESE CHECKS, WILL BE REJECTED AND RETURNED TO YOU.  ITEMS RETURNED TO US MUST BE DONE VIA A TRACKED SERVICE AND ARE AT YOUR COST AND LIABILITY. AFTERWARDS A NEW ITEM THAT IT WAS EXCHANGED FOR WITH NO EXTRA SHIPPING COST TO YOU!

YOU AGREE THAT ANY APPLICABLE SHIPPING AND/OR HANDLING CHARGES ARE NON-REFUNDABLE. PLEASE BE CAREFUL WHEN SELECTING SIZES FOR YOUR PRODUCTS. WE DO NOT OFFER RETURNS. ONLY EXCHANGES!

ITEMS ARE CLASSIFIED AS FAULTY IF THEY ARE NOT OF SATISFACTORY QUALITY, FIT FOR PURPOSE OR NOT AS DESCRIBED.  ITEMS THAT ARE DAMAGED BY YOU BY ACCIDENT OR THROUGH MISUSE WILL NOT BE CONSIDERED FAULTY, INCLUDING WEAR AND TEAR.  IF YOU RECEIVE AN ITEM THAT IS FAULTY, PLEASE NOTIFY US IMMEDIATELY VIA E-MAIL TO CONNECT@SILENTFOX.STUDIO. WE MAKE EVERY EFFORT TO DISPLAY THE COLOURS OF OUR PRODUCTS AS ACCURATELY AS POSSIBLE, HOWEVER AS MONITORS, MOBILE DEVICES, TABLETS & TV’S VARY IN TONES WE CANNOT GUARANTEE THAT YOUR DISPLAY OF A COLOUR WILL BE COMPLETELY ACCURATE.